FAQ

FAQ – Frequently Asked Questions

Shipping

1. Do you offer nationwide shipping or local delivery?
Yes, we offer nationwide shipping and local pickup options for customers in the Houston area.

2. What is the average shipping time for orders?
Orders typically arrive within 2-3 business days. Orders are shipped are dropped off at USPS on Tuesday mornings.

3. Will I receive tracking information?
Yes! Tracking information will be sent to your email as soon as your order is shipped.

4. Are there any shipping restrictions?
No, we ship year-round, ensuring you can enjoy our treats in any season.

 

Orders and Returns

1. Can I cancel or modify my order after placing it?
We recommend double-checking your order before placing it, as we are unable to cancel or modify orders once they are submitted.

2. Do you accept returns or exchanges?
No, we do not accept returns or exchanges. Please reach out to us if you encounter any issues, and we will do our best to assist you.

 

Product Information

1. Do you offer products suitable for dietary restrictions (e.g., gluten-free or vegan)?
Currently, we do not offer gluten-free or vegan options.

2. Do your products contain allergens or provide ingredient lists?
We do not display allergen or ingredient information on product pages. If you have specific concerns, please contact us directly for more details.

3. Can I customize my order?
Yes! Use our "Build-a-Box" option to create a custom selection of cookies tailored to your taste or occasion.

 

Loyalty Program

1. Do you offer a rewards or loyalty program?
Yes! With each purchase, you’ll earn points that can be used for discounts on future orders.